Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the Adelise & Rowan website. If you have any questions, please contact us at info@adeliserowan.com.
1. Applicability
By placing an order through our website, you agree to these Terms & Conditions.
2. Product Information
We do our best to ensure that all product descriptions, images, colours, sizing information and other details displayed on our website are accurate and up to date.
However, minor differences may occur due to screen settings, photography, manufacturing variations or other factors. Typographical errors or inaccuracies may also occasionally occur.
3. Orders & Payments
Orders will be processed once full payment has been received.
Available payment methods may vary depending on your location and will be displayed during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or incorrect information.
If we cancel an order after payment has been received, the applicable amount will be refunded.
4. Processing & Delivery
Our estimated order processing time is:
1–3 business days
Our estimated delivery time after processing is:
3–7 business days, depending on your location.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Orders may be fulfilled and shipped directly by our international fulfilment partners, including fulfilment facilities located in China.
Tracking information will be provided where available once your order has been dispatched.
5. Returns & Cancellations
Please refer to our separate Returns Policy for information regarding returns, refunds and exchanges.
Nothing in these Terms & Conditions or our Returns Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
6. Delivery
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible.
Where tracking indicates that an order has been delivered but you cannot locate your parcel, please contact us so we can assist in investigating the delivery.
Our obligations regarding lost, damaged, faulty or incorrectly supplied products remain subject to any rights you may have under Australian Consumer Law.
7. Intellectual Property
Unless otherwise stated, the content available on our website, including our branding, written content, graphics and original materials, is owned by or licensed to Adelise & Rowan.
Such content may not be reproduced, distributed or commercially used without prior permission, except where permitted by law.
8. Complaints
If you have a complaint or concern regarding your order or your experience with Adelise & Rowan, please contact us in writing at:
We aim to respond to customer enquiries and complaints within 5 business days.
9. Governing Law
These Terms & Conditions and any separate agreements through which we provide our services are governed by and interpreted in accordance with the laws of the Netherlands, subject to any mandatory consumer rights or protections that apply to customers in Australia or another applicable jurisdiction.
10. Contact
For questions regarding these Terms & Conditions, please contact:
Adelise & Rowan
Email: info@adeliserowan.com