Privacy Policy

This Privacy Policy applies to the services provided by Adelise & Rowan. If you have any questions about this policy or how we handle your personal information, please contact us at info@adeliserowan.com.

We respect the privacy of our customers and are committed to handling personal information responsibly and securely.

Information We Collect

When you place an order, create an account, contact us or use our website, we may collect information including:

Full name
Billing and delivery address
Email address
Telephone number
Payment and transaction information
IP address and device information
Browsing activity and interactions with our website

Payment information may be processed directly by our payment service providers, and we may not receive or store your complete payment card details.

How We Use Your Information

We may use your personal information to:

Process, fulfil and deliver your orders
Process payments and refunds
Provide customer service and support
Send order confirmations, tracking information and other relevant updates
Prevent fraud and maintain the security of our website
Improve our website, products and services
Analyse website performance and customer behaviour
Send marketing communications where permitted and in accordance with your preferences
Meet our legal and regulatory obligations

Sharing Your Information

We only share personal information where reasonably necessary to operate our business, provide our services or comply with applicable law.

This may include sharing information with:

Payment providers
Shipping and logistics providers
Order fulfilment partners
Website and e-commerce service providers
Analytics and marketing service providers
Professional advisers and authorities where required by law

Some of our service providers or fulfilment partners may be located outside Australia. This means your personal information may, where necessary, be processed or stored overseas.

We do not sell your personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with applicable legal requirements.

Cookies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website and support advertising and marketing activities.

Depending on your location and applicable law, you may be able to manage your cookie preferences through our website or your browser settings.

Your Privacy Rights

Depending on the laws that apply to you, you may have rights relating to your personal information, including the right to request access to or correction of personal information we hold about you.

You may also contact us if you have questions, concerns or complaints about how your personal information has been handled.

To submit a privacy request, contact us at:

info@adeliserowan.com

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The latest version will always be made available on our website.

Contact Details

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Business name: Adelise & Rowan
Email: info@adeliserowan.com